Flexible cancellation policies

• Details: Offers great flexibility and allows your guests to cancel their reservation up to 24 hours before their arrival. 

• Within the deadline: In the event that they cancel their booking before the 24-hour deadline, the owner does not charge any cancellation fee. 

• After the deadline: In case of cancellation after the deadline, the owner will be charged the full amount of the first night. 

• After arrival: If the booking is canceled after check-in, the guest will be charged the full amount corresponding to the number of nights they have stayed at the property and the price of one additional night. 

Moderate cancellation policies

• Details: The moderate cancellation policy allows your guests to cancel the booking up to 5 days prior to arrival. 

• Within the deadline: They will receive a full refund of their booking and the owner will not charge any money for the booking.

• After the deadline: In case of late cancellations, guests will be charged for one night and 50% of the remaining nights will be refunded. 

• After arrival: If the guest cancels the booking after its arrival at the accommodation, they will be charged for the number of nights they have stayed, one additional night, and will be refunded 50% of the remaining nights not used. 

Strict cancellation policies

• Details: For a full refund of the booking, you must cancel between 48 hours after booking and 14 days prior to arrival. 

• Within the deadline: If they cancel between 7 and 14 days prior to arrival, the owner will be refunded 50% of all the costs that make up the booking.

• After arrival: No refund of the total amount. 

Need help?

Contact us at ardit@shalariver.com for questions related to refunds